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Social and behaviour change

Changing the Rules of Opportunity

Challenging harmful social norms so refugees can adopt useful technologies and women can participate fully in income generation.

Community dialogue on harmful social norms and inclusion

Open dialogue helps communities question barriers and build fairer opportunities together.

Technology and income opportunities do not reach everyone equally. In refugee contexts, harmful social norms can decide who controls money, who is allowed to travel, who uses a phone, and whose ideas are taken seriously. Social and behaviour change begins by making those invisible rules visible.

When norms become barriers

Refugees often face limited resources, unfamiliar systems, and disrupted support networks. These pressures can be intensified by expectations about gender, age, disability, leadership, and household roles. A woman may have the skills to run a business but still be expected to ask permission before attending training, using a digital device, or travelling to a market.

Men and boys can also be constrained by expectations that discourage care work, collaboration, or seeking support. These patterns are not inevitable. They are learned, reinforced, and capable of changing through respectful conversation and collective action.

Real access means more than making a technology or programme available. It means creating the freedom, confidence, and social support to use it.

Technology needs trust and agency

Mobile phones, digital payments, improved farming tools, energy-saving equipment, and market information can help families save time, increase productivity, and make better decisions. But adoption depends on more than affordability or technical training.

People are more likely to try a new technology when they understand its value, feel safe using it, and can see someone like themselves benefiting from it. Demonstrations, peer champions, accessible information, and conversations with families can reduce fear and build confidence. They also help communities address concerns about privacy, control, and unequal access.

Listen first

Understand the beliefs, concerns, power dynamics, and practical barriers shaping how people make decisions.

Build confidence

Use demonstrations, peer learning, and inclusive training so people can practise safely and ask questions.

Share decisions

Engage women, men, leaders, youth, and persons with disabilities in designing solutions that work locally.

Women’s participation strengthens income generation

When refugee women participate in farming, trade, vocational work, and enterprise, households gain more than an additional income stream. Women bring knowledge, networks, and priorities that can improve food security, education, health, and resilience.

Participation is strongest when women can control or influence the income they help generate. Savings groups, women-friendly training schedules, childcare support, safe transport, mentorship, and access to markets can turn participation into meaningful economic power.

  • Discuss household responsibilities so training and work are possible in practice.
  • Support women to access phones, digital services, finance, tools, and market information.
  • Promote shared decision-making over income, assets, and technology use.
  • Connect women to peer networks, mentors, buyers, and leadership opportunities.
  • Track changes in confidence, decision-making, income, and safety, not participation alone.

Change happens together

Social and behaviour change is not a lecture delivered to a community. It is a process of listening, reflection, modelling, and action. Community dialogues, men’s engagement, women’s groups, youth leadership, role models, and trusted local institutions can create the conditions for new behaviours to become normal.

In refugee settlements and host communities, this work makes technology and livelihoods programmes more effective. It ensures that innovation is matched by inclusion, and that income generation expands choices for women and families rather than reproducing old inequalities.

Make opportunity more inclusive

Supporting social and behaviour change helps communities challenge harmful norms, adopt useful technologies, and create space for women to lead, earn, and shape a more resilient future.

Support inclusive livelihoods